Can I get a refund?

A non-refundable 25% deposit is required to confirm your reservation with the balance of your stay payable 14 days prior to arrival.

• The deposit is non-refundable, but in the case of cancellation and dependent on the circumstances, your deposit may be transferred to alternate dates of stay purely at our discretion.
• Once the balance of stay is paid in full 14 days prior to your stay the full payment is not refundable. We may be able to postpone your dates, dependent on availability and at our discretion.

Do you offer discounts for longer stays?

Absolutely!  A 10% discount for 7 nights or longer applies.  If you wish to stay with us for 14 nights or longer, please contact us for an even better custom rate.

Can I check in earlier or check out later?

As we have to prepare the villa for your arrival, and for guests who maybe checking out this is usually not possible.  Please check with us prior to booking and we  be able to accommodate you where or if we can.  A late check out is also possible depending on villa availability.  An extra charge of 50% of the daily rate will be required for check out anytime from 12pm until 6pm.  Any time after 6pm an extra full night rate will apply.

Can we stay for just 1 or 2 nights??

Unfortunately not.  We have minimum stay requirement at of 3 nights.

There are 8 of us, can we all stay?

Unfortunately not, due to the villa layout a maximum of only 6 persons can be accommodated. If you require recommendations on villas close by, the villa next door is a 3 bedroom villa also, so if you require extra friends or family stay, we can check and see if there is availability for the same time so you can be all close together.  Please ask us prior to booking.

I only booked for 4 of us, but ended up having another 2 friends stay, is this ok?

Your booking is only for the number of people who are staying at the villa the entire time.  If you are found to have extra people stay without advising us first, then you maybe either required to pay an extra amount, or be told to vacate the villa.  This is up to our pure discretion.  We require that you inform us of the correct number of guests staying prior to your arrival to prevent any complications in your stay.

Do we need travel insurance?

We strongly advise to take out adequate travel insurance prior to arriving.  Use of our villa is at your own risk and we shall bear no liability for any property damage or personal injuries that may occur.  Any malicious property damage will be charged to the guests prior to check out and must be paid in full by cash at the time.  Although there is 24 hour security in the alley outside of the villa, this includes any theft, so for your security and piece of mind, we suggest using the safes provided. 

Can we pay via our bank account rather than credit card?

Yes, bank details can be provided if your prefer.  Any bank fees, charges or exchange rate costs must be born by the purchaser.

Do you have a porta cot or pram we can use?
Our villa does not provide these items, however we can recommend a company that hires these items (and other baby related equipment).  The rates are very reasonable and they can deliver to the villa if required.

Party Policy: We have a strict no-party policy, and should it be found that you have a gathering/party or there are unauthorized guests in the villa, it will result in an immediate removal from the villa with no refund given due to this breach.

Can we watch TV and Streaming Apps from the villa?

Yes, all TV's are connected via the internet and have Firesticks installed.  This allows live television from Australia.  If you wish to watch another App such as Netflix, then you will need to enter your own credentials for this.

Can we smoke or Vape?

Yes, however only outside the villa.  Ashtray's are provided.  It is strictly forbidden inside the villa.  If you are found to have smoked or vaped in the villa, an extra cleaning fee will be charged prior to, or upon check out which could be very costly for you.

Do you offer daily cleaning services?

Yes, daily housekeeping is included.  If you do not wish to be disturbed though, a simple message to the housekeeper can be sent the day prior.

Is the water safe to drink?

We do not recommend drinking the water from the taps.  Included in your stay is a bottled cold an hot water fountain which is safe to drink.

Do you offer airport transfers?

Yes, both arrival and departure transfers are included in the cost.  Arrival and departure times and flight numbers will be required to be provided at the time of booking.  Our driver will be waiting with your name on a sign board upon exiting the terminal upon arrival.  If you are not arriving to or from the airport, you will need to arrange your own transport however.